There are several reasons why your order may have been delayed. Please note, most orders leave our distribution center within 2-business days of the order being placed.
- In some cases our Customer Protection Team may hold orders that run the risk of being fraudulent or that need additional review or verification to protect our #NovaBabes. When this happens, our Customer Protection Team will reach out to you directly by email or phone to verify your order, billing, and shipping information so that we can finish processing your order and ship your items to you as quickly as possible.
- In some cases we may just run out of a hot item that is expected back in stock within 3 business days. If this was the only item you ordered, rather than cancelling your order, it will be held until the item is back in stock and we are able to fulfill the order. When this happens our Customer Care Team will send you an email notifying you of the delay. For multiple item orders, the out-of-stock item will be cancelled so we can process and ship the rest of your order as quickly as possible
My order was confirmed, but I just got an email that states I received a refund. What does this mean?See more
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