Why was my order cancelled?

There may be several reasons why your order may have been cancelled:

If you ordered a single item and we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item in a timely manner, your order will be cancelled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used an E-Gift Card for your order, a new E-Gift Card will be issued for that portion of your payment.

  • In some cases we are unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order may be automatically be cancelled. If your order has been cancelled for this reason, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, please create a new order using the correct billing address.
  • If our Customer Protection Team has attempt to reach you regarding an order and has been unsuccessful in contacting you after 7 days, your order will be your order will be cancelled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used an E-Gift Card for your order, a new E-Gift Card will be issued for that portion of your payment.

Track Your Order

How do I change or cancel my order?

What payment methods do you accept?

How can I track my package (domestic)?

How can I track my package (international)?

My order was confirmed, but I just got an email that states I received a refund. What does this mean?

Oops! I was so excited to place my order that I forgot to use my code.

My purchase is over $75… why hasn't the shipping charge been waived?

What if my credit card is declined?

I placed an order, but never received a confirmation email.

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