My tracking info shows my package was delivered, but I never received it.

We know how important your order is! Fashion Nova provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Fashion Nova does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

 

United States Postal Service (USPS)

You can reach USPS HERE or by calling 1 (800) 222-1811 for domestic or international assistance.

Federal Express (FedEx)

You can reach FedEx HERE or by calling 1 (800) 463-3339 for domestic or international assistance.

 

How do I know if my package has shipped and is on its way?

My tracking info shows my package was delivered, but I never received it.

Do you ship internationally?

Do you refund shipping fees?

When will I receive my order?

I received a damaged item, what do I do?

Shipping

Still Need Help? Contact Us Here!