What is your Returns Policy?

If you are unhappy with your purchase, please send it back to our distribution center within 30 days of the delivery date with a completed return slip. Alternatively, you can return the items in person to one of our store locations. All merchandise returns must be unworn, unwashed, and still have the original tags attached.  We are happy to issue you a refund in the form of a Fashion Nova E-Gift Card for use on a future purchase. E-Gift Cards never expire! If you choose to make a return at one of our locations, you will receive a store credit to use in-store. Please keep in mind that Gift Cards issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online. For a full copy of our policy, please click HERE.

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

Easy Returns

What is your Returns Policy?

How long does the returns process take?

Can I exchange an item? 

Do you provide return shipping labels?

There is something missing/defective/not what I ordered. What do I do?

I am an international customer and I want to return an item.

My shoes do not fit, and I want to return them.

My package is being returned to Fashion Nova, what do I do now?

Does Fashion Nova issue refunds?

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