I placed an order, but never received a confirmation email.

If you do not receive an email from Fashion Nova within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact our Customer Care team by clicking HERE.

Order Status

Can I order by phone?

What payment methods do you accept?

How can I track my package (domestic)?

How can I track my package (international)?

How do I change or cancel my order?

My order was confirmed, but I just got an email that states I received a refund. What does this mean?

Oops! I was so excited to place my order that I forgot to use my code.

My purchase is over $75… why hasn't the shipping charge been waived?

What if my credit card is declined?

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