I placed an order two weeks/a while ago and just realized I've been getting several emails and missed calls from Fashion Nova...what's going on?

In the event we need to verify your order or need to contact you regarding your order, we will email you with further instructions. If we are unable to reach you after 15 business days, we will cancel your order and issue you store credit via an E-Gift Card in the amount of the items plus the shipping fee.

Helpful Hint: if you receive a message from Fashion Nova, please contact us as soon as possible to avoid having your order cancelled.

Order Status

Can I order by phone?

What payment methods do you accept?

How can I track my package (domestic)?

How can I track my package (international)?

How do I change or cancel my order?

My order was confirmed, but I just got an email that states I received a refund. What does this mean?

Oops! I was so excited to place my order that I forgot to use my code.

My purchase is over $75… why hasn't the shipping charge been waived?

What if my credit card is declined?

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