Store Returns

Return to Store

We have retail locations throughout Southern California. To find the Fashion Nova nearest you, please click HERE.

All items must be returned in original condition (including all paperwork, packaging and accessories) with tags attached. All items must be unworn, unaltered, and unwashed. We do not accept returns on cosmetics & beauty products, bodysuits, swimwear, undergarments, or final sale items (those items with prices ending in $.96, $.97, or $.98).

Upon returning the item, you will receive a store credit for use in-store. Please keep in mind that store credits issued in-store must be used on in-store purchases and are not transferable to our online store, even if the original purchase was made online.

Returns & Exchanges for In-Store Purchases

If you are unhappy with your purchase, please bring the item to the store in which it was purchased for an exchange within 14 days of the purchase date. All merchandise returns must be unworn, unwashed, and still have the original tags attached.  Please note that Party Wear (including dresses) cannot be exchanged or returned.

Wardrobing & Excessive Returns

Our Customer Protection Team also handles situations in which a #NovaBabes return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a #NovaBabe, we must ensure the safety, welfare, and comfort of all #NovaBabes across the globe.

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